Returns & Exchanges at Steve's Music Store

We want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on most hardware and instruments. If your purchase doesn't hit the right note, simply return it in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the 'Return Item' option next to your recent order to receive a Return Authorization number.

• 2.
  Pack Your Gear

  Securely pack the item in its original manufacturer packaging, including all manuals, cables, and accessories that were included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the box and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 3-5 business days.